New connections

Here is how to apply for a new water supply. you will also find information on the replacement of lead and iron service pipes and shared service pipes.

To submit an application please complete the application form at the bottom of this section, there is also more information available in the New Connections Pack which you should read prior to application.

All the information in the relevant sections listed to the left, can help you make the right choice when contacting us and help you complete the forms accurately, saving you time later on.

Lead replacement

Lead and iron were commonly used on water supply pipes until the 1960's. It has been found that although we treat the water to minimise it, small amounts of lead can find their way into the water, as can rust from the iron pipes. These pipes are older and they are more prone to leaking. Additionally, as they are smaller they have a poorer water flow.

If you would like to replace your lead or iron pipes please read the Lead Pipe Replacement Leaflet which explains our Lead Replacement Procedure and complete our Online Lead Replacement Form using the first link below.

Once you have submitted an online Lead Replacement Form we will contact you to arrange a site visit.  We normally contact you within 3 working days to arrange the appointment,  but due to high demand the end of lock down we now aim to contact you within 10 working days.

Separate or re-route your supply

If you would like to apply to separate or re-route the supply to your property, please complete our application form below.

We will then arrange to visit you to investigate what work needs to be done. Please complete an application form online or if you prefer you can download a form and either email or post it to us.

Once we have received your completed form, we will contact you to make an appointment to visit you to discuss the work required and give you any advice you may need.

For more information about our procedure and the work involved, please refer to our New Connections Information Pack and read the additional information below.

Trough supply

If you would like to get a supply to a field or water trough, please complete an application form online or if you prefer you can download a form and either email or post it to us.  Our email address is newsupplies@bristolwater.co.uk

Please post to:

New Supplies Team

Bristol Water Plc

Bridgwater Road

Bristol

BS13 7AT

Once we receive your form, we will contact you to arrange an appointment for one of our Network Site Agents to visit and meet with you to discuss your requirements.

For more information about the water regulations regarding water troughs, please see the leaflet below.

From April 2018 all Developers working with Bristol Water may be contacted by our regulator, Ofwat, to ask for feedback on Bristol Water and the service we provide. If you do not want to be contacted please inform a member of our Development Service or New Supplies team and we will pass that on to Ofwat.

New builds

Are you planning on Developing your property or building something new?

If you are, you will need to complete an Application For a New Supply Form to tell us your details and let us know what you are planning to do.

Please complete the Application Form online via the link in the Resources Section below, or if you prefer you can download a form and either email or post it to us. Our email address is newsupplies@bristolwater.co.uk

Please post to:

New Supplies Team

Bristol Water Plc

Bridgwater Road

Bristol

BS13 7AT

Once we receive your form, we will contact you to arrange an appointment for one of our Network Site Agents to visit and meet with you to discuss your requirements. During the visit they will also give you any advice you may need.

For more information about getting a new Water Supply and the Water Regulations regarding the work, please see the Leaflets below. You may also find useful contact information here.

Please Note – Following the changes made by the Introduction of the Retail Water Market, from April 2017, if you are applying for a non-household/commercial supply or building water only supply, then you will need to appoint a water retailer to be registered to that supply. If you do not appoint a retailer, then the market will appoint one for you. A list of retailers in the market please can be found here.

From April 2018 all Developers working with Bristol Water may be contacted by our regulator, Ofwat, to ask for feedback on Bristol Water and the service we provide. If you do not want to be contacted please inform a member of our Development Service or New Supplies team and we will pass that on to Ofwat.

Disconnections

Supplies can be disconnected completely or in some cases, temporarily turned off.

Temporary turn-off

If you would like to have your water supply temporarily turned off, we will do so free of charge. Subsequent restoration of the supply will incur a fee of £50. This option is only available for customers with water meters. We do not allow troughs or agricultural premises to be turned off temporarily and an annual standing charge must be paid for these unless they are permanently disconnected.

Please complete an application form online.

Online temporary turn-off form

On receipt of your application, one of our District Inspectors will visit the property to take a reading.

Permanent disconnections

If you would like to have the water supply disconnected, please complete an application form online.

Online disconnection form

On receipt of your application, one of our District Inspectors will visit the property to locate our stop tap and check the supply pipe is independent from any other properties. This will be done within 14 days. We will mark the position of the disconnection in blue paint. If possible the supply will be turned off as a temporary disconnection.

If you suspect your property may share its supply with another, please visit our page about separating a supply.

For information on separating or re-routing your supply please see the section to the left on this.

Disconnection will be completed by digging down to our water main and physically disconnecting the pipe.

If water is needed on site in the future, an application for a new supply will have to be requested and paid for by the owner. Re-connection costs vary depending on the length of pipe and type of ground surface