The Foundation

Dive in to our brand new education resource and learn about the world of water! 

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Supply problems

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Pay my bill

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Report a leak

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Work in your area

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There's so much going on

 

Our blog covers everything from water saving tips,

why we do things, and what we think

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COVID- 19 Customer update

By Sharna Smith | November 4, 2020

 

Last updated: Wednesday 4 November 2020 Please note: This page will change based on the latest updates from the Government. Please refer to the ‘last updated’ box above. By Sharna Smith | November 4, 2020 Last updated: Wednesday 4 November 2020 Please note: This page will change based on the latest updates from the Government. Please refer to the ‘last updated’ box above.

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Vigo and Blagdon Woods affected by die

By Sharna Smith | November 3, 2020

Vigo and Blagdon woods are the latest locations to be affected by a deadly disease running rampant in isease running rampant in isease running rampant in isease running rampant in

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Warning – phishing site and emails

By Sharna Smith | September 30, 2020.

Unfortunately, scammers and phishers are taking advantage of our trusted position in providing your water supply, and we’re aware of a website posing to be us pretending to be us

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    Need help now?

     

      If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

      If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

      To set up a Direct Debit please click here

      Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

      Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.

      Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance

      Metered – we normally read the meter twice a year and you pay for the water you actually use

      Click here for more detail



      If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.

      There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600

      Your bill is due and payable on issue. To pay this online please click here

      If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

      We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

      We also offer a range of alternative payment options for those struggling to pay, to find out more click here

      Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600

      Didn't get the answer to your query?
      Visit our help & support center

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